Shipping Policy

Shipping Policy

Shipping Inside UAE

Maha Al Sibai offers “Free” Shipping to all customers within the UAE, on all products Ordered online, with a minimum value of AED 1500 and above.
Items Ordered of values lower than AED 750 or USD 200 can be collected from our office directly by contacting us on (Whatsapp) +971 50 515 9900

We can arrange to deliver via courier the items to you. This service comes at a fixed delivery fee of AED 20 within the UAE.

Delivery service is provided within the Major City limits. Any territory beyond the city limits will fall outside the delivery parameter. In such cases, we would kindly request you to arrange a pickup of your orders from an alternate location or from our Office.

Shipping to GCC countries other than UAE. (KSA Kingdom of Saudi Arabia, Bahrain, Oman, Kuwait)

At Maha Al Sibai, we offer free Shipping to GCC countries for products with a minimum value above AED 2000 or USD 545 approx.
Items purchased online of a lower value than AED 2000 or USD 545 approximately will carry a fixed delivery fee of AED 80 per shipment.

International Shipping

All international orders will be shipped, with an additional charge (at COST), via FedEx International Priority®.(Or with our logistic partners)
The shipping charge varies for different Countries; we will get in touch with you regarding the shipping charges, once you’ve made your purchase, or if you would like to know more prior to purchase. We deliver your shipments safely, securely, and on time at your doorstep.

FAQ about Shipping 

Who will deliver my order?

  • For local deliveries within Dubai, in most cases, Maha Al Sibai uses its own in house team of messengers and drivers.
  • For regional and International shipments Maha Al Sibai has tied up with some of the leading names in the shipping and logistics industry to deliver your shipments Safely, Securely and on time.
  • However, Maha Al Sibai reserves the right to change the shipping partner as per business needs.

Can I track my order online?

  • Yes, You can always track your orders once the payment is received and the Order has been processed.
    You may send us a message on (Whatsapp) +971 50 515 9900
    and we will be able to provide you with the same information.

How long will it take my order to reach me?

  • All Online purchases will be shipped the “Same Day” if ordered before 2.00 PM or the very “Next Day” if ordered in the second half of the day.
  • Please note: Deliveries are subject to the date of Confirmation of Payment, Any unforeseen delays (like the recent Pandemic) or similar logistical issues.

What happens if the order delivered to me is Damaged/Broken?

We at Maha Al Sibai stand by every piece of jewelry we sell and warrant that at all items will be free from any manufacturing defects at the time of delivery. We urge all customers to inspect the package for any damage or tamper before receiving or digitally signing the delivery note given by the delivery agent. In the unforeseen event that there is ever a problem with your jewelry received, please contact us on (Whatsapp) +971 50 515 9900